Welcome to Eagle Prepaid

Eagle Prepaid™ - Prepaid Excellence™.

Prepaid Card Technology

White Eagle™ has direct relationships with a number of strategic operational partners in the Prepaid and Telecommunications industries. These partners are collectively responsible for delivering the White Eagle portfolio of products.

The 6 user applications provide Roles based functionality for specific White Eagle™ Stakeholders, they are as follows:

  • Website

    • Card Applicant
    • Card Holder

  • IVR

    • Providing automated cardholder services and front ending the Call Centre

  • SMS Gateway

    • Providing Automated cardholder services

  • Call Centre Intranet

    • Call Centre cardholder management services
    • MI reporting
    • Finance tools - Payroll Management and card load management

  • EagleNet (Extranet)

    • White Eagle Agents
    • Community Agents

  • Navision ERP system

    • Fully integrated into the White Eagle Core system. Receives real-time sales order data from the other systems

Customer Support Desk

Our dedicated Customer Support Desk provides our Cardholders with a high level of Customer Service. Based at our headquarters in Buckinghamshire, UK, it houses a team of dedicated multilingual and highly trained advisors. Our Service Desk systems enable our advisors to quickly and securely access our cardholder’s accounts in order to investigate and resolve problems with a minimum of fuss.

Using the Service Desk system, our advisors can:

  • Activate Cards
  • Answer Balance and Transaction queries
  • Deal with reports of Lost or Stolen card
  • Assist cardholders in Money Share
  • Provide replacement Card or Pin
  • Help the cardholder manage their contact details and take advantage of any other features or products that we are able to offer
The Service Desk also provides a broad suite of management reporting tools allowing us to measure, and report on, such things as:
  • card sales
  • load patterns
  • spend patterns in terms of amounts, merchant and geographical locations